From: "Support Online Staff" <SupportOnlineStaff_001402@news.newswire.microsoft.com>
Date: Tue, 11 Aug 1998 21:44:41 -0700 (PDT)
To: <cypherpunks@toad.com>
Subject: Windows and Internet Explorer Support News Watch - August 10, 1998
Message-ID: <199808120444.VAA27623@toad.com>
MIME-Version: 1.0
Content-Type: text/plain


Windows and Internet Explorer Support News Watch
================================================

As a subscriber to the Windows and Internet Explorer Support News Watch
you receive e-mail twice each month that highlights some of the new articles recently published on Support Online Microsoft's award-winning technical support web site. The following are new Support Online articles that answer frequently asked questions about using Windows and Internet Explorer:

Contents
--------

 - Microsoft Windows 98
 - Microsoft Internet Explorer for Windows 95 and Windows NT 4.0
 - Microsoft Windows CE
 - Microsoft Windows 95
 - Internet Explorer for Unix
 - Get Support Online Articles by E-mail
 - Visit Support Online

Windows 98
----------

Repeatedly Prompted for Disk During Windows 98 Setup (Q190984)
http://support.microsoft.com/support/kb/articles/q190/9/84.asp

No Network Connectivity After Msbatch.inf Automated Installation (Q190954)
http://support.microsoft.com/support/kb/articles/q190/9/54.asp

Write Data Error When You Try to Use a CD-ROM Re-Writable Drive (Q190922)
http://support.microsoft.com/support/kb/articles/q190/9/22.asp

Windows-Based Games May Not Play Background Music in Windows 98 (Q190913)
http://support.microsoft.com/support/kb/articles/q190/9/13.asp

Problems Restoring a Windows 95 Backup Set File in Windows 98 (Q190897)
http://support.microsoft.com/support/kb/articles/q190/8/97.asp

"Error Initializing Modem" with pcANYWHERE 7.0 (Q190840)
http://support.microsoft.com/support/kb/articles/q190/8/40.asp

Modem Included with Compaq Presario 1065 Computer Does Not Work (Q190815)
http://support.microsoft.com/support/kb/articles/q190/8/15.asp

Computer Hibernates When Standby Is Pressed (Q190715)
http://support.microsoft.com/support/kb/articles/q190/7/15.asp

After Successfully Logging On WHOAMI Displays Not Logged On (Q190694)
http://support.microsoft.com/support/kb/articles/q190/6/94.asp

Troubleshooting Windows 98 Uninstall Problems (Q190672)
http://support.microsoft.com/support/kb/articles/q190/6/72.asp

Cannot Install Novell Client32 Software Over a Network (Q190656)
http://support.microsoft.com/support/kb/articles/q190/6/56.asp

Problems After You Install Hewlett-Packard HP JetAdmin Service (Q190628)
http://support.microsoft.com/support/kb/articles/q190/6/28.asp

Cold Boot Hangs IBM Aptiva E-Series Computer After Upgrading (Q190603)
http://support.microsoft.com/support/kb/articles/q190/6/03.asp

Troubleshooting Modem Problems in Windows 98 (Q190554)
http://support.microsoft.com/support/kb/articles/q190/5/54.asp

Windows 98 WinModem Readme.txt File (Q190422)
http://support.microsoft.com/support/kb/articles/q190/4/22.asp

Unable to Use 3Com Multifunction PC Card in Windows 98 (Q190421)
http://support.microsoft.com/support/kb/articles/q190/4/21.asp

Err Msg: The Path <Web Address> Does Not Exist or Is Not a... (Q190414)
http://support.microsoft.com/support/kb/articles/q190/4/14.asp

Hard Disks Missing After Resuming from Suspend Mode (Q190368)
http://support.microsoft.com/support/kb/articles/q190/3/68.asp

Error Message When You Attempt to Open Control Panel After Setup (Q190367)
http://support.microsoft.com/support/kb/articles/q190/3/67.asp

Additional Modem Drivers Included on the Windows 98 CD-ROM (Q190363)
http://support.microsoft.com/support/kb/articles/q190/3/63.asp

Battery Alarm May Not Play Sound or Display Message (Q190356)
http://support.microsoft.com/support/kb/articles/q190/3/56.asp

How to Use Real-Mode CD-ROM Drivers from Windows 98 Startup Disk (Q190303)
http://support.microsoft.com/support/kb/articles/q190/3/03.asp

How to Enable or Disable the Active Desktop (Q190228)
http://support.microsoft.com/support/kb/articles/q190/2/28.asp

How to Determine Installed Version of DirectX (Q157730)
http://support.microsoft.com/support/kb/articles/q157/7/30.asp

Err Msg: Could Not Decode This Setup (.cab) File... (Q140901)
http://support.microsoft.com/support/kb/articles/q140/9/01.asp


Internet Explorer for Windows 95 and Windows NT
-----------------------------------------------

Winsock Programs May Not Dial Automatically (Q190921)
http://support.microsoft.com/support/kb/articles/q190/9/21.asp

Err Msg: A Required .DLL File, PNCRT.DLL, Was Not Found (Q190898)
http://support.microsoft.com/support/kb/articles/q190/8/98.asp

"Unable to Download Components" Adding Optional Components (Q190830)
http://support.microsoft.com/support/kb/articles/q190/8/30.asp

How to Disable the Active Desktop By Default for New Users (Q190499)
http://support.microsoft.com/support/kb/articles/q190/4/99.asp

How to Re-create the Show Desktop Icon on Quick Launch Toolbar (Q190355)
http://support.microsoft.com/support/kb/articles/q190/3/55.asp

Cannot Search for Files Containing Text on CDFS/NTFS Drives (Q190290)
http://support.microsoft.com/support/kb/articles/q190/2/90.asp


Windows CE
----------

Err Msg: To Synchronize Channels You Must Be Running MSIE 4.0... (Q190963)
http://support.microsoft.com/support/kb/articles/q190/9/63.asp

Word 97 Hangs When Scrolling in Converted Pocket Word Document (Q190933)
http://support.microsoft.com/support/kb/articles/q190/9/33.asp

Unable to Connect to ISP After You Install Windows CE Services (Q190909)
http://support.microsoft.com/support/kb/articles/q190/9/09.asp

Mobile Devices Folder Contains Generic H/PC or P/PC Icon (Q190649)
http://support.microsoft.com/support/kb/articles/q190/6/49.asp

Known Issues When You Print Using a Handheld PC (Q190641)
http://support.microsoft.com/support/kb/articles/q190/6/41.asp

Palm-Size PC Downloads Wrong Mobile Channel Content (Q190640)
http://support.microsoft.com/support/kb/articles/q190/6/40.asp

How to Connect Two Windows CE Devices to a Desktop Computer (Q190626)
http://support.microsoft.com/support/kb/articles/q190/6/26.asp

Graphics Shrink When You Convert Them from Word to Pocket Word (Q190570)
http://support.microsoft.com/support/kb/articles/q190/5/70.asp

Cannot Play Wave Audio Files Created on Palm-size PC (Q190559)
http://support.microsoft.com/support/kb/articles/q190/5/59.asp

WinCE Err Msg: There Currently Is a Connection Established... (Q190484)
http://support.microsoft.com/support/kb/articles/q190/4/84.asp

Graphics Lost When You Convert a Pocket Word Document to HTML (Q190479)
http://support.microsoft.com/support/kb/articles/q190/4/79.asp

Windows CE Support for the Euro Currency Symbol (Q190458)
http://support.microsoft.com/support/kb/articles/q190/4/58.asp

WinCE: Cannot Copy File into Folder Icon (Q190456)
http://support.microsoft.com/support/kb/articles/q190/4/56.asp

WinCE: Graphics Are Not Displayed in Pocket PowerPoint Slides (Q190365)
http://support.microsoft.com/support/kb/articles/q190/3/65.asp

Known Issues in Pocket Internet Explorer on a Handheld PC (Q190307)
http://support.microsoft.com/support/kb/articles/q190/3/07.asp


Windows 95
----------

Err Msg: The Server Name You Specified Is Not Valid or Server... (Q190829)
http://support.microsoft.com/support/kb/articles/q190/8/29.asp

Windows 95 Starts Only in Safe Mode After Installing Sound Card (Q190826)
http://support.microsoft.com/support/kb/articles/q190/8/26.asp

Err Msg: SPOOL32 Caused a Divide Error in Module GDI.EXE... (Q190724)
http://support.microsoft.com/support/kb/articles/q190/7/24.asp


Internet Explorer for Unix
--------------------------

Internet Explorer Hangs with Shared Memory Extensions Enabled
http://support.microsoft.com/support/kb/articles/q190/9/10.asp


Get Support Online Articles by E-mail
-------------------------------------

You can also receive these articles (and others) in e-mail by sending a message to mshelp@microsoft.com. In the Subject line of your message
enter the Article-ID number (Qnnnnnn). For example to receive Q162721
your Subject line should resemble the following example:

Subject: Q162721

You can have multiple articles sent to you in e-mail by typing multiple Article-ID numbers separated by a comma. For example:

Subject: Q178049
Q174914
Q174062

To receive an index of articles
enter "Index" (without quotation marks) in the Subject line. For example:

Subject: Index

The MSHelp Index is updated monthly. For more information about MSHelp
see http://support.microsoft.com/support/kb/articles/q183/1/21.asp.

Visit Support Online
--------------------

We also encourage you to visit Support Online at http://support.microsoft.com/support/ to see our complete selection of helpful articles designed to answer questions about using Microsoft products.

Sincerely,
The Support Online staff

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